Foord Singapore is committed to providing clients with a niche, personalised investment service. We believe there is no room for error with other people’s money.
If you are not satisfied with this investment or the services of Foord Singapore, you may submit a written complaint, together with supporting documents, to the Complaints Officer, see Contact Us. Foord Singapore will acknowledge the complaint in writing and will inform you of the contact details of the persons involved in the resolution thereof.
You can approach an independant industry-based dispute resolution scheme. The Financial Industry Disputes Resolution Centre Ltd ("FIDRec") helps to resolve disputes between consumer and financial institutions. Foord Singapore is a subscriber of FIDReC.
112 Robinson Road, #08-01, Singapore 068902
Tel: (+65) 6327 8878
Fax: (+65) 6327 1089
If you are not satisfied with the response from Foord Singapore, you have the right to contact the Monetary Authority of Singapore ("MAS"):
10 Shenton Way, MAS Building, Singapore 079117
Email: firstname.lastname@example.org Website: www.moneysense.gov.sg
Tel: (+65) 6229 9081
Fax: (+65) 6225 9766
The MAS is legally empowered to investigate and take regulatory action against financial institutions that have breached rules and regulations.
A copy of our internal complaints resolution procedure is available to clients on request.